Chili’s Staff “Stepping Up and Standing Out” in the Face of COVID-19 Challenges


Brandon, one of our engagement coaches, was recently checking in with clients to see how they’re holding up during the crisis caused by COVID-19.

Just like millions of American workers right now, Rebecca (general manager at Chili’s Grill & Bar in Longmont, CO) says her team is figuring out “a new norm” and how to get their restaurant adjusted.

Rebecca says her team has stepped up in February and March to help each other get through the challenges they’re experiencing. Right now, Rebecca is focused on how she and her team will continue to adapt to the new environment of takeout and to-go orders only, and she still wants to make sure that the hard work and dedication of her team members are recognized.

While many people are understandably distraught and panicked during this crisis, Rebecca is optimistic that her team will get through this. She’s concentrating on what’s within her control, and that includes staying positive and giving appreciation to her team members for their added effort.

Click the “play” button below to hear the audio from Brandon’s call with Rebecca.

We applaud Rebecca, her team, and the millions of workers in the service industry for their resilience in the face of adversity. As Brandon said at the end of the call, “That’s what [employee recognition] is about. There’s an uproar, but some folks are stepping up and standing out.”

What’s your story?

Right now, we’re seeing many workers around the nation giving that extra effort to compensate for the issues caused by COVID-19. Do you know about anyone consistently helpful or going above and beyond during this time? People need inspiration, especially now, so if you know of any hero’s who deserve recognition, let us know!

Share your stories and send us your pics by either:

  1. Posting them to LinkedInTwitterFacebook, or Instagram, and tagging @myemployees
  2. Sharing them with your Engagement Coach via phone or email

We may feature you as one of our Client Stories in our Learning Center, and share it with everyone in our network, too!

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