How Consistency and Development Combine for Hotel Industry Success [Video Interview]


Courtyard by Marriott General Manager shares the program he uses to take his team to 5-star status at EVERY property he leads.

One of our Engagement Coaches reached to Jonathan Powers, General Manager for Courtyard by Marriott in San Bruno, CA on a routine client service call. That call turned into a great conversation, and soon into an interview with our very own CEO, David Long!

Jonathan has been a General Manager in the hotel business for over 10 years for several hotel properties, and he’s taken the MyEmployees “Associate of the Month” program with him everywhere he goes!

With that kind of track record and loyalty, David had to get Jonathan on the line. Check out the video interview and hear how Jonathan has carried the power of the MyEmployees associate recognition program with him throughout his professional travels and his career.

“I’m a big proponent, I always talk about [MyEmployees] a lot. I think that they’re really on the ball… it’s a wonderful program to join, for sure.” – Jonathan Powers, General Manager, Courtyard by Marriott San Bruno, CA

Some thoughts Jonathan shares about the power of recognition:

  • everyone wants to know that they’re doing a great job
  • recognition means more to people than just throwing money at them
  • people want to feel important
  • people want to know that what they’re doing matters

This interview is full of tips about living your values, coaching your leaders & employees to excellence, and the importance of integrity in the company culture. You’re sure to find essential takeaways from two great leaders sharing philosophies on leadership and employee development.

Funny side story… the real clincher in the deal for Jonathan is the Smarties! You’ll have to hear the interview for the details behind that story. Better yet, sign up with MyEmployees for yourself to find out all about the candy treat 😉

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