Two key ingredients impacting a restaurant's profitability are great food and great service. Let’s talk about factors affecting the service you receive when visiting a restaurant for the first time. The “company culture” within the restaurant greatly impacts the level of service you receive. If the employees in the kitchen are...

There’s a disease silently infecting the modern American business world today. It lurks in the background, silently eating away at the bottom line of your company. This silent destroyer of business profits is known as your “employee turnover equation”, and it affects small businesses and corporations alike. I’ll not bore you...

You only have two kinds of employees: loyalists or mercenaries. Loyalists know you genuinely care about them, they believe in your cause, and they bond with other employees. Mercenaries, on the other hand, are always looking for the next biggest check – whether it’s with your company or not. If your...

When rolling out a new company initiative, buy-in from your team is crucial. In our case, our marketing department (a.k.a. "The Dream Factory") came up with a brilliant idea to shoot a music video spoof using Silento's "Watch Me." At the time, the team had no idea what the video was for. They...

Masterful communication is vital for your success as a manager. Motivating employees, sharing your vision, and interacting with customers all depends on your ability to properly communicate. As a manager, you are in the business of human relationships. “Communication is the heart of all human relations and human relations is at the...