Two key ingredients impacting a restaurant's profitability are great food and great service. Let’s talk about factors affecting the service you receive when visiting a restaurant for the first time. The “company culture” within the restaurant greatly impacts the level of service you receive. If the employees in the kitchen are...

There’s a disease silently infecting the modern American business world today. It lurks in the background, silently eating away at the bottom line of your company. This silent destroyer of business profits is known as your “employee turnover equation”, and it affects small businesses and corporations alike. I’ll not bore you...

You only have two kinds of employees: loyalists or mercenaries. Loyalists know you genuinely care about them, they believe in your cause, and they bond with other employees. Mercenaries, on the other hand, are always looking for the next biggest check – whether it’s with your company or not. If your...

  “Of course motivation is not permanent. Then, neither is bathing; but it is something you should do on a regular basis.” —Zig Ziglar In this final installment of our 3-part series, we promised to reveal the #1 pitfall of most recognition programs, and we’ll get to that. You’ve already read both articles...

Imagine a succulent steak cooked to perfection with your favorite side dishes served steaming-hot on beautiful china & white linens on a neatly-set table. The waiter pours the perfect beverage to accompany your meal. Now imagine that same piping hot steak served on a garbage can lid in the alley out back. Do...

In this 3 part series, we'll be taking you through the pillars of employee recognition broken down into 3 key focus points: The 3 R's of Employee Recognition Done Right - Realize, Recognize, & Repeat. Let's get started...