Recognizing Heroism at Red Lobster

General Manager, Lydia Fogle, and her staff at the Red Lobster in Youngstown, Ohio came together to recognize the heroism of a member on their waitstaff. Hear this amazing story below in Lydia’s own words. “We did a plaque ceremony for month one for our Above & Beyond Award and it went amazing! I attached … Read more

“It’s an honor to recognize those who serve our customers and employees with distinction”

One of our partner’s, Lowe’s store manager Lee, recently posted pictures recognizing two of his employees for their work serving fellow employees and serving customers. Congratulations to Marcy and Buddy for receiving their awards! We enjoy playing a small role in these experiences and seeing pictures of winning employees. Thank you, Lee, for working with … Read more

“You can see a difference in the work habits”

If you want to see better work habits of the employees on your team, you’ll need to change the atmosphere (or, culture). That’s exactly what Frank Oliver (Store Manager of Wal-Mart Supercenter in Fort Myers, FL) did when he began using our employee of the month program. In the recording of the call below, you’ll … Read more

If You Thank Them, They Will Stay: An Employee Retention Strategy

Your human resources managers and recruiters searched high and low for them. Your company trained them and likely bought software, hardware and other tools for them. But now, they’re giving notice and they’re leaving. Losing employees, especially the superstars, can be demoralizing and expensive. The key to avoiding that costly and time-consuming issue is employee … Read more

Not Just a Piece of Metal: What Managers Can Learn from the Commissioner of Major League Baseball

It’s often easy to make snap judgments and think about things exclusively from our own perspective. Yes, your individual perspective is important, but you’ll run into trouble (especially as a leader) if you fail to account for the valuable perspectives of those around you. MLB Commissioner Rob Manfred issued an apology for a comment he … Read more

Why Strategic Employee Recognition Works

The surprisingly simple, yet incredibly effective way today’s successful business leader strengthens the bottom line by investing in relationship capital Gary, manager of a local business, felt compelled to share some pointed feedback with one of his employees. “Andrew, you need to learn everything we offer so you can quickly answer questions for customers. It’s … Read more

“It’s definitely unified the team a lot more”

We’re excited to share yet another outstanding client story. This time, we spoke with client Michaela Gatewood, who is the GM of Fairfield Inn located in Clovis, NM. Michaela focuses on recognizing and rewarding employees on her staff who are “extra helpful and hardworking”. When deciding who will receive Employee of the Month, she and … Read more